Frequently Asked Questions
What is a Fixed Price Proposal?
A fixed price proposal is essentially a quote which entails the definite costs of your project. It is not be mistaken with an "estimate", as the proposal is only created once all factors have been accounted for and agreed upon.
Are the consultation fees refundable if, for whatever reason, we decide not to use your company?
The consultation fees are only refunded in the form of a deduction from the proposed costs. Please note that we are a competitively priced masonry company among other professional masonry companies and our pricing should not be compared to quotes that have been sourced outside of a professional sphere. We obtain over 90% of the projects that we bid on. Through years of accumulated feedback, we have found that the only instances in which we are not awarded a project, is when either the scope of work we have proposed differs from another companies scope of work, or the proposed costs are beyond a budget that was set prior to receiving a quote.
What type of projects would warrant an increase in the cost of a consultation?
There are a number of factors which are taken into account prior to assessing the cost of a consultation, such as: distance traveled and resources invested; evaluating a chimney where scaffolding is required; multiple design options where price comparisons and more than one proposal is necessary; the custom designing and building of large projects where CAD drawings are needed; visiting distributors or quarries to further design decisions in regards to your project.
Do you provide rough cost estimates?
We no longer provide rough cost estimates. We have found that supplanting a number prior to considering all project parameters is both misleading and detrimental to the quotation process.
Do other masonry contractors in Victoria charge for quotes?
We cannot comment on how all masonry companies in Victoria operate. However, we know from experience that small masonry companies such as ours cannot sustain themselves through "free estimates". There are expenses incurred and hours invested in providing a thorough proposal.
Why do other construction businesses offer "free estimates"?
For marketing purposes.
This is where we have chosen to differentiate ourselves as a masonry company for the sake of transparency. We choose to charge a reasonable rate upfront, rather than provide a "free estimate" and place the costs associated with the estimate into a quote or proposal. Offering "free estimates" and then placing the costs of expended labour and resources involved with the estimate into a quote is a standard operating procedure for the majority of the construction industry, worldwide. In reality, there is no such thing as a "free estimate" because overhead expenses have to be recouped through income in order for a business to sustain itself. If a construction business is not awarded the bid or the commission to take on a project, those aforementioned costs are then passed onto the next quote or bid, creating additional costs for the next project.
We have chosen to forego this route and help our clients save money by not absorbing the costs of projects we were not awarded. This is also one of many reasons why we are in the process of creating an educational blog, in an effort to inform homeowners and to help revolutionize the way construction industry operates.
Are you priced differently from other masonry companies in Victoria?
Our pricing is neither unique nor exorbitant in comparison with other professional masonry companies when it comes to labour costs. Where our pricing typically differs from others is in regards to the quality of materials being utilized. At Lennox Masonry we create our very own lime-based mortars to ensure a long standing product; we use high quality bricks from Ontario which are second only to Britain's brick manufacturing process; we use locally sourced natural stone veneer; and we implement granite— quarried right here on Vancouver Island— in all of our stone walls due to its reputed strength and longevity.
Are we able to avoid consultation fees if we provide pictures and notes related to our project needs?
In some situations, pictures may suffice and a site-visit may not be required, but those circumstances are a rarity. This would apply mainly to small masonry repairs. Typically, there are details and specifics which cannot be fully understood without a thorough inspection of the site. That being said, pictures never hurt as an introductory to your project requirements. Please feel free to include pictures and any other pertinent information when contacting us.
How busy are you? Are you able to take on my project?
We are typically booking projects months in advance, depending on the season. We always recommend setting up a consultation as soon as possible and placing a deposit with us to ensure that we can complete your project in a reasonable time-frame. If it's a smaller project, we can usually squeeze it in among our larger projects.
How do you get the majority of your work?
The majority of our projects are obtained through word-of-mouth. Though more and more people are finding us through Google and a variety of other social media platforms. We provide quality workmanship with an artisan approach and good communication skills. Our referrals are a testament as to why our services remain sought after year-round.
What exactly is involved with chimney inspections?
Our first priority at Lennox Masonry is safety. Though we can typically assess the state of a chimney from the ground floor, we highly recommend utilizing scaffolding (as per WCB regulations) in order to safely reach your roofline and thoroughly inspect your chimney. This up-close inspection process provides a much more accurate quote for your chimney repairs. It can take anywhere from one to three hours to set up scaffolding and perform a thorough inspection, depending on the heights involved and the accessibility of your chimney. Please visit our Chimney Repairs page to learn about how the state of your chimney affects the overall well being of your home.
What sets you apart from other masonry companies in Victoria?
When choosing Lennox Masonry for your project, you have the added benefit of having the owner and operator design and conduct the work himself. Sean Lennox is incredibly knowledgeable and passionate about his craft, as well as very particular about quality control. We have chosen to remain a small masonry company which continues to achieve service and craftsmanship awards year after year. Please visit our Referrals page to hear from some of our clients.