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How It Works
Our Masonry Consultation Process in Victoria & Duncan BC:
Lennox Masonry strives to make projects predictable and streamlined for Victoria and Duncan BC homeowners. You can expect transparent steps from the initial inquiry to completion—no surprises, just quality stonework, chimney fixes, and heritage restorations tailored to your property. We are a small masonry company that thrives on efficiency and clear communication while providing our services and improving our community. There are typically a number of hours and resources invested in providing a project proposal for your review, so here are a few things you can do to help streamline the process:
​Step 1: Request A Consultation
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Contact us and provide as much information as you possibly can. For example, if your Esquimalt chimney is leaking, describe where the water is coming in and how much. This will help us determine what we need to bring in order to fully assess your chimney with a WETT-informed assessment to spot issues like mortar decay and cap failure.
For chimney repairs and restorations: please send us photos of the chimney, the work area, and the sides of your house so that we can determine scaffolding requirements.
If it's a stone wall you want built in Fernwood, provide us with examples of what you're looking for and what your property is like, including details about street parking and driveway access? Etc..
For stone wall repairs: please take photos of the cracks, the overall wall, and the work area.
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Photos!
Please take and send us any and all pertinent photos which may help us determine the scope of work, along with your full name, address, phone number, and the project details via the contact form below or directly to sean@lennoxmasonry.com or through our Contact Page.
​We will reply in 24-48 hours to schedule your consultation within Greater Victoria or the Cowichan Valley.
In short, what we need from you:
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Property address and access details
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2-3 photos of the area
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Project type and plenty of details​
Based on those specifics, we can determine if a site-visit and consultation fee is required or if we can put together a proposal for you over the phone or email right away.
Please note your proposal may require additional time if your project is complex.
If you're a General Contractor, please provide us with CAD drawings, building plans, and/or overall dimensions and requirements. If a site-visit is required, please provide us with all of your contact information and potential visit dates/times.
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If you're interested in having us design a custom project and/or provide CAD drawings, please note that consultation fees will apply. Please review our FAQ page for further details related to consultation fees and your project!
We receive an average of a dozen or more requests for quotes each week and providing us with the aforementioned information will help us to provide timely and efficient quotations. We appreciate your understanding and willingness to work with us!​
Step 2: Getting Your Quote
Establishing Project Parameters:​
Once the lay of the project with its entire scope of work, costs and details has been agreed upon, we will provide you with an invoice for a deposit of 50% of the total amount established. Once the payment has been received, we will then schedule your project. We will provide you with a concise layout of progress payments related to your project so that you have all of the payment details available for reference and convenience. Final payment is required the day the project meets its completion. Acceptable methods of payment include cheques, e-transfers, and cash.
Our Guarantee:
Any and all associated project materials and work that is carried out to the quality standards of Lennox Masonry Ltd. is guaranteed for a total of 1 year from the date of completion. We carry $5,000,000 in Liability Insurance as well as additional coverage through the Workers Compensation Board of Canada with zero accidents to date. This protects both yourself and us when it comes to the property, materials, tools & equipment, and any accidents which may occur. We are also proud members of the Better Business Bureau and the Victoria, B.C. Chamber of Commerce.
You will be receiving quality, meticulous workmanship in exchange for your payment. The building site will be left neat and orderly at the end of each workday.
Our main focus is providing you with exceptional customer service, thorough communication and a long-standing product. We want our experience together to be a memorable and pleasant one above all else.
For Gulf Island Residents:
At Lennox Masonry, we typically receive dozens of requests per year from Gulf Island residents in regard to our services. We understand that there is a lack of qualified and certified masonry contractors on the majority of the surrounding islands. As a Victoria, BC based masonry company, we have accommodated many northern and southern Gulf Island residents over the years because of that fact. From our experience, few people want to incur the costs associated with a preliminary site-visit due to the travel expenses and time involved. What we have found is that we dedicate a great deal of our time to corresponding with people about their project in order to obtain all of the project parameters. Unfortunately, it is not feasible for us to offer this type of service without compensation. The consultation fee is $75.00 (including GST) and is required prior to sending us the required information. The consultation fee is deducted from the fixed price proposal that we will present to you after the project has been thoroughly assessed.
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Here's what we need:
- clear photos which display every aspect of the project
- approximate dimensions and measurements (if a chimney repair or chimney rebuild is required, please measure the entirety of the chimney, slope of the roof, workable space at the base of the chimney, etc..)
- full address of the project location
- any and all information in your possession that pertains to the project (inspection reports, CAD drawings, building plans, etc..)
Please note that in some situations, a site-visit may be required prior to creating a proposal for your review.
We look forward to building trust with you and creating an end product which exceeds your expectations.
You can begin the commissioning process by contacting Sean Lennox:
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A List of our Masonry Services:
Transform your Victoria BC property with unique stone walls and features, from elegant veneers to bespoke patios and retaining walls. Our expert masonry contractors deliver durable, timeless designs tailored to heritage homes and modern builds.
Restore safety and efficiency with professional chimney repairs and rebuilds in Victoria and Duncan BC. We handle repointing, restoration, and full rebuilds for wood-burning systems, ensuring WETT-compliant results that last.
Enjoy strong, beautiful retaining walls on your Victoria BC property with our precision masonry expertise. From unique custom stone designs to restoring heritage stone walls, we ensure stability and curb appeal.
Upgrade your Victoria BC home with seamless fireplace conversions from wood to gas or electric. Our certified masons ensure code-compliant installs, improved efficiency, and stunning custom surrounds that enhance comfort and value.
Patios & Walkways
Elevate your outdoor living space with durable stone patios and walkways crafted by Victoria BC masonry experts. We design and install natural stone features for timeless beauty, low maintenance, and perfect integration with your landscape.
Preserve Victoria BC's historic charm through specialized heritage restoration of masonry structures. Our team uses gentle steam cleaning, along with traditional mortars and techniques to revive brick, stone, and mortar without damage.
