How It Works
Requesting A Consultation:
We are a small, energy conscious masonry company that thrives on efficiency. There are typically a number of hours and resources invested in providing a proposal for your review. Since we receive an average of a dozen or more requests for quotes each week, it is not feasible for us to provide "free estimates". We offer a flat rate of $73.50 (including GST) for consultations in the city of Victoria. The fees then vary, based on your location and the complexities involved with your project. All fees incurred during the quotation process are deducted from the fixed price proposal. This also helps to let us know that you’re serious about hiring us for your project, and that you value our time as much as we value yours. Please send us an email containing your address, phone number, any pertinent photos and information, as well as acknowledging that you have read and agree to paying the consultation fee in order to begin the process. If you're unable to contact us through email, then please leave us a detailed voicemail and we will get back to you within 2 business days.
Consultation fees can be paid in the form of cash, cheque, or e-transfer. Please advise us as to your preferred method of payment when contacting us. The consultation fee is due at the end of the site-visit. A fixed price proposal will be emailed to you within 2 business days, but may require some additional time if your project is complex.
Establishing Project Parameters:
Once the lay of the project with all of its costs and details has been agreed upon, we ask that a deposit of 10% of the total amount established be placed in order to schedule your project. Another 40% of the project costs is required just prior to the acquisition of any materials or the commencement of any labour related services. A determined payment plan and production schedule will then be created to ensure a smooth construction process. Final payment is required the day the project meets its completion.
In regards to methods of payment, we accept cheques, e-transfers, and cash.
Any and all associated project materials and work that is carried out to the quality standards of Lennox Masonry Ltd. is guaranteed for a total of 5 years from the date of completion. We carry $5,000,000 in Liability Insurance as well as additional coverage through the Workers Compensation Board of Canada with zero accidents to date. This protects both yourself and us when it comes to the property, materials, tools & equipment, and any accidents which may occur. We are also proud members of the Better Business Bureau and the Victoria, B.C. Chamber of Commerce.
You will be receiving quality, meticulous workmanship in exchange for your payment. The building site will be left neat and orderly at the end of each workday.
Our main focus is providing you with exceptional customer service, thorough communication and a long-standing product. We want our experience together to be a memorable and pleasant one above all else.