Frequently Asked Questions
Do other masonry contractors in Victoria charge for quotes?
We cannot comment on how all masonry companies in Victoria operate. However, we know from experience that small masonry companies such as ours cannot sustain themselves through free estimates. There are expenses incurred and hours invested in providing a thorough proposal.
Are you priced differently from other masonry companies in Victoria?
Our pricing is neither unique nor exorbitant in comparison with other masonry companies when it comes to labour costs. Where our pricing typically differs from others is in regards to the quality of materials being utilized. At Lennox Masonry we create our very own lime-based mortars to ensure a long standing product; we use high quality bricks from Ontario which are second only to Britain's brick manufacturing process; and we implement granite in all of our stone walls due to its reputed strength and longevity.
Are we able to avoid consultation fees if we provide pictures and notes related to our project needs?
In some situations, pictures may suffice and a site-visit may not be required. This would apply mainly to repairs, such as failing stone retaining walls and brickwork. Typically, there are details and specifics which cannot be fully understood without a thorough inspection of the site. That being said, pictures never hurt as an introductory to your project requirements. Please feel free to include pictures and any other pertinent information when contacting us.
How busy are you? Are you able to take on my project?
We are typically booking projects months in advance, depending on the season. We always recommend setting up a consultation as soon as possible and placing a deposit with us to ensure that we can complete your project in a reasonable time-frame. If it's a smaller project, we can usually squeeze it in among our larger projects.
How do you get the majority of your work?
The majority of our projects are obtained through word-of-mouth. Though more and more people are finding us through Google and a variety of other social media platforms. We provide quality workmanship with an artisan approach and good communication skills. Our referrals are a testament as to why our services remain sought after year-round.
What exactly is involved with chimney inspections?
Our first priority at Lennox Masonry is safety. Though we can typically assess the state of a chimney from the ground floor, we highly recommend utilizing scaffolding (as per WCB regulations) in order to safely reach your roofline and thoroughly inspect your chimney. This up-close inspection process provides a much more accurate quote for your chimney repairs. It can take anywhere from one to three hours to set up scaffolding and perform a thorough inspection, depending on the heights involved and the accessibility of your chimney. Please visit our Chimney Repairs page to learn about how the state of your chimney affects the overall well being of your home.
What sets you apart from other masonry companies in Victoria?
When choosing Lennox Masonry for your project, you have the added benefit of having the owner and operator design and conduct the work himself. Sean Lennox is incredibly knowledgeable and passionate about his craft, as well as very particular about quality control. We have chosen to remain a small masonry company which continues to achieve service and craftsmanship awards year after year. Please visit our Referrals page to hear from some of our clients.